[Resolved] A problem where some automatic emails from forms are not sent.

On Monday, January 2024, 1, it was confirmed that the behavior of the form became unstable and some automatic emails were not sent.
Currently, it has been resolved and is being received correctly.

We apologize for any inconvenience caused to our customers.
Thank you for your understanding.

Applicable period

January 1th (Friday) around 26:19 to January 18th (Monday) around 1:29

We apologize for the inconvenience.

Impact range

For all users of BowNow
・There is a possibility that automatic emails (thanks emails, administrator emails) sent from the BowNow form will not arrive.
・There is a possibility that automatic emails sent from the member registration form (thanks emails/administrator emails) will not be delivered.

Automatic emails will not be resent for form CVs sent during the above hours.
Sorry to trouble you, but please check the form details on the management screen.

I want to check the list of inquiries, but where should I check?

Cause

Because the BowNow server's IP address was registered with Spamhaus, emails from the form were treated as spam.

There is a possibility that a malicious user may register a form (such as sending a large number of inquiries using a non-existent email address), so we recommend that customers set up the Google reCAPTCHA function to prevent form spam submissions. I am.

We apologize for the inconvenience, but
Thank you for your cooperation.

▼Register a form - Security settings
https://manual.bow-now.jp/basic/contents/form_creating/

We sincerely apologize for any inconvenience caused.
Thank you for your understanding.

About consultation

Also, if you have any questions regarding this matter, please contact us.
Please contact the support desk.

BowNow support window

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