[Resolved] Server connection failure

There was a service connection problem between 2024:1 a.m. and 10:10 p.m. on Wednesday, January 10, 12.

We apologize for any inconvenience caused to our customers.
Thank you for your understanding.

Applicable period

Wednesday, January 2024, 1 From around 10:10am to around 10:12pm

During the applicable period, the following operations became unstable.

[Details of impact]
・Delay in tracking log (delay resolved by around 14:XNUMX)
・Delay in thank you email and administrator email during form CV (resolved by around 11:40)
・Delay in bulk lead registration
・Delay in report creation
・Delay in email delivery of new email function (delay completely resolved by around 12:20)
・Delay in reflection of email sending results and read receipts of new email function
・Delay in sending trial emails

There is no data loss due to this event.

We sincerely apologize for the inconvenience.

Cause

A processing problem occurred during the release of BowNow. *Release will be postponed.
All servers have been restarted and restored.


We sincerely apologize for any inconvenience caused.
Thank you for your understanding.