Delay in log aggregation

We confirmed the delay in log aggregation from around 2:9 pm on Sunday, February 1th.

We apologize for any inconvenience caused to our customers.
Thank you for your understanding.

Applicable period

From around 2020:2 on Sunday, February 9, 13

Impact range

For all users of BowNow
At the time of confirmation, the log at 2020:2:10 on February 10, 2020 is the final log as of 2:9 am on February 15, 24.
We are significantly delayed.

Cause

This is currently under investigation.
I will add it as soon as there is progress.

We apologize for the inconvenience and thank you for your understanding.

----------------------------------- <2/10 11:00 postscript> ------ -----------------------------

As for the cause of the occurrence, there was a failure on the system server side of BowNow.
The stopped server was restarted and now it is operating normally.
There is still a delay, but the data is being reflected in sequence.

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----------------------------------- <2/10 15:55 postscript> ------ -----------------------------

Currently, the delay in log aggregation has been resolved.
We sincerely apologize for the inconvenience.

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We apologize for the inconvenience and thank you for your understanding.

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