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Server connection failure


Today, from around 8:23 on August 13 (Friday), a service connection failure has occurred.

We apologize for any inconvenience caused to our customers.
Thank you for your understanding.

The cause has been confirmed, so please check it.

Cause

Due to a failure in the data center we are using
The service is down because the performance of some servers has deteriorated significantly.

Symptoms occurring

1. Cannot display or operate the management screen
2. In rare cases, the public screen form cannot be displayed or submitted.
3. It is possible that some trace logs have not been acquired.
* The impact cannot be grasped correctly because it cannot be sent to the BowNow server due to a failure.

Applicable time

August 2019, 8 (Friday) 23: 13-

Impact range

For all users of BowNow

Correspondence progress

Currently, the data center has been able to identify the cause and is proceeding with recovery, but the prospect of completion is unknown.


----------------------------------- <8/23 18:30 postscript> ------ -----------------------------

From 17:XNUMX onward, the incidence of events has dropped dramatically, and symptoms have almost disappeared.
However, the fundamental problem has not been resolved, so we will continue to monitor it.

----------------------------------- <8/23 20:18 postscript> ------ -----------------------------

The failure on the data center side has been recovered, and the BowNow service has come to operate stably.
We sincerely apologize for the inconvenience.

-------------------------------------------------- -----------------------------------------


We apologize for the inconvenience to all users.
Thank you for your understanding.

About consultation

In addition, this caseToIf you have any questions about this, please do not hesitate to contact us. official,
To the support windowToPlease tell us.

BowNow support window TEL: 050-3196-1032
Reception hours: Weekdays from 10:12 to 13:17 / XNUMX:XNUMX to XNUMX:XNUMX

Mail: support@cloudcircus.jp
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